Frequently Asked Questions

Contacting your Regional Editor

If you have an enquiry relating to your HLISD entry including login problems, change in local editor and deletion of contacts please contact your named Regional Editor;

London, Kent, Surrey, Sussex and HEE South - Fatima Almeda or Brenda Welbeck -

Midlands, East & North - Danielle Casson:

South of England - Fatima Almeda or Brenda Welbeck -

Wales - Karen Pierce -

Scotland - Derek Boyle -

Northern Ireland - Kriss Leslie -

I can’t find the library I’m looking for through any of the search methods?

If new entries are required email us at and these will added to the database. We will, however, need you to nominate an editor to keep it up to date.

In search of editor details

Each entry is editing by a local editor. If you are unaware of who that is or if the details have changed please e-mail the National Systems Manager at

How should I enter my Document Supply Code(s)?

Please enter your code followed by the network name in brackets, and separate each entry with a semi colon. For example: LIB1 (LENDS); ABC (NULJ); XYZ (PLCS). Please include the network name in brackets after the code even if you are a member of one only.

Which Networks should I select in my library record?

Please select only the collaborative network(s) to which your library belongs. Please don't select, for example, geographical collaborative networks located elsewhere.

How do I find a Document Supply Code?

Scroll to the foot of the page and click on "Libraries". In the Advanced Search box under "Document Supply Includes" enter the code you require

I'm an editor for HLISD but I have forgotten how to log in

To log in go to You can now edit any number of entries with one log in. If you have forgotten your password, you can reset it via email by clicking on the 'Forgot your password' link on the sign-in page.

How do I find the library service I’m looking for?

You can find a library or information service in a number of ways -by browsing through the lists for libraries and networks, by searching by library name or organisation in the homepage search box.

How do I find a library contact?

You can find colleagues and key library contacts within the directory by browsing the Contacts list, or by searching for first name/surname in the homepage search box or by using the keyword search in the main site search on the contacts page.